Management

There is a reason why project managers are so important in any project especially consulting projects. You never want your development team to face the customers. You need a shield for them. I have been in a situation where my PM resigned and I had to interact directly with the customer and I had to face all the heat. It is too stressful. Development team is always under pressure to deliver stuff on time and the kind of stress you have from customer is totally different by differentiate the role and people you actually divide the stress by two and you could buy time in situations where things really gets heated up. If you don’t have PM, be prepared for some really stressed out developers….:)J